1. Introduction

This Refund & Cancellation Policy explains how service-related cancellations and refund requests are handled on FlyTicketDirect.com. Our goal is to maintain transparency and provide clear guidelines so users understand how their requests are processed.

2. Nature of Our Services

FlyTicketDirect.com offers travel assistance, guidance, and general support for flight-related queries. We do not issue airline tickets, operate flights, or control airline pricing. Any refund or cancellation associated with actual ticketing will always follow the policies of the respective airline or booking provider.

3. Service Fees

Service fees charged for consultation, support, or assistance are non-refundable once the service has been provided. These fees cover the time and resources used to process inquiries, provide guidance, or offer support during your travel planning.

4. Cancellation of Service Requests

Users may request cancellation of a service before the support process has begun. Once our team has started working on your request—such as researching flight options or providing guidance—the service cannot be cancelled.

5. Refund Eligibility

Refunds may be approved only if:

  • The service was not delivered due to an internal issue,

  • The request was cancelled before any work began, or

  • A duplicate payment was made by the user.

Refund approvals are subject to verification and are processed according to our internal review process.

6. Refund Processing Time

Approved refunds may take 5–10 business days to reflect, depending on your bank or payment provider. We will notify you once the refund has been initiated.

7. Airline or Provider Refunds

If you have purchased a flight ticket from a third-party provider or airline, all refund and cancellation procedures must follow their policies. We do not control ticket rules, fare conditions, or provider timelines.

8. Incorrect Information Submitted by User

If a booking or service issue arises due to incorrect details submitted by the user, refunds cannot be issued. Users are responsible for verifying the accuracy of their personal and travel information.

9. Contact for Refund Requests

For refund or cancellation assistance, you may contact us through the support form available on our website. Our team will help guide you through the process.